Refund policy

Refund & Exchange Policy

Exchanges

Philadelphia Gold & Silver Exchange, LLC accepts exchanges on eligible merchandise subject to this policy.

You must request an exchange within 7 days after delivery.

Items must be:

unworn and unused;
in the same condition in which they were received; and
returned with all original packaging and any boxes, papers, tags, certificates, accessories, or other materials supplied with the item.

Authorization Required

Phone: (215) 322-5005
Email: sam@philliesgold.com

Returns sent without prior authorization may be refused.

Return Shipping

For an approved exchange, Philadelphia Gold & Silver Exchange, LLC will provide a return shipping label.

The customer is responsible for the cost of insuring the return shipment unless we agree otherwise in writing.

Customers are responsible for properly packaging returned merchandise.

Exchange Value

If the replacement item costs more than the returned item, the customer is responsible for the difference.

If the replacement item costs less, the remaining balance will be issued as store credit.

We do not provide cash refunds for ordinary exchanges.

This does not limit any remedy required by applicable law.

Damaged or Incorrect Merchandise

If merchandise arrives damaged, incorrect, or with another material physical problem, contact us within 3 days after delivery.

Please retain the item, packaging, shipping materials, and documentation while we review the issue. We may request photographs or other information needed to process a carrier, insurance, or merchandise claim.

Items Not Eligible for Exchange

Unless otherwise agreed in writing or required by law, exchanges are not available for:

bullion;
custom-made merchandise;
custom-order merchandise; or
engraved merchandise.

Contact

Philadelphia Gold & Silver Exchange, LLC
1108 Bustleton Pike
Feasterville-Trevose, PA 19053

(215) 322-5005
sam@philliesgold.com