Shipping & Delivery Policy

Processing

We generally aim to process and ship orders within 24–36 business hours.

Processing estimates are not guaranteed delivery times. Orders may require additional time for payment verification, fraud review, insured-shipping arrangements, weekends, holidays, weather, carrier disruptions, or unusually high-value merchandise.

United States

Standard shipping is free for eligible U.S. orders.

Orders with a merchandise value greater than $1,000 after discounts and before tax require insured delivery.

The applicable insured-delivery charge is calculated before payment, displayed during checkout, and collected at checkout.

Current insured-delivery handling is:

• $1,000.01–$5,000: USPS merchandise insurance
• $5,000.01–$50,000: USPS Registered Mail with insured delivery
• Above $50,000: separate shipping review is required before fulfillment

Standard postage remains free. For orders requiring insured delivery, the customer pays only the applicable insured-delivery charge displayed at checkout.

Canada and Mexico

Free Standard shipping is currently available for orders with merchandise value up to $1,000.

For merchandise valued above $1,000, contact us before purchasing so that availability, cost, insurance, and delivery requirements can be confirmed.

Local Pickup

Local pickup may be available when offered during checkout or separately arranged with Philadelphia Gold & Silver Exchange.

Do not travel to the showroom to collect an online order until you have received confirmation that the order is ready.

We may request order confirmation and identification before releasing merchandise.

Delivery

Delivery dates provided by carriers are estimates unless a particular service expressly guarantees a date.

Once an order has been transferred to the carrier, delivery may be affected by circumstances outside our control.

Lost, Delayed, or Damaged Shipments

If a shipment is lost, materially delayed, damaged, or shows signs of tampering, contact us promptly.

For insured shipments, we may need to work with the carrier or insurer and may request photographs, packaging, documentation, statements, or other information needed for the claim.

Do not discard damaged packaging or shipping materials until the matter has been resolved.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after fulfillment has begun.

Contact

Philadelphia Gold & Silver Exchange, LLC
1108 Bustleton Pike
Feasterville-Trevose, PA 19053

(215) 322-5005
sam@philliesgold.com